CITY SERVICES APP

Re imagining public works

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IDEATION

Design thinking

Out of a design thinking workshop I organised came an idea for an app that lay close to my own heart. 

"How might we involve the public more with city services?"

A question my answer to became a personal side project. 

This side project grew into a fully  fleshed out and user validated prototype. 

DESIGN

Improving on the existing

Similar apps already existed in the world. So I benchmarked all the competition and improved on their designs. Making the barrier of entry even lower for anyone. 

With this app, you can report a problem to your city's respective office within seconds of sighting the problem. 

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VALIDATION

User feedback

Out of the 13 users that tested the final prototype, 11 would download the app and use it when they encounter a problem. The other 2 both stated that they are just not that interested in reporting problems in the first place. 
All users stated that they were happy there was a suggestion feature on the app as well. This is something the other apps did not have. 
Only 7 users would consider creating an account for this app. 
The 6 users that did not want to create an account all said they were happy the app was usable without an account. 
The 7 users who would create an account stated the main reason was the option to follow up on the problems they sent in.