CITY SERVICES APP
Re imagining public works
IDEATION
Design thinking
Out of a design thinking workshop I organised came an idea for an app that lay close to my own heart.
"How might we involve the public more with city services?"
A question my answer to became a personal side project.
This side project grew into a fully fleshed out and user validated prototype.
DESIGN
Improving on the existing
Similar apps already existed in the world. So I benchmarked all the competition and improved on their designs. Making the barrier of entry even lower for anyone.
With this app, you can report a problem to your city's respective office within seconds of sighting the problem.
VALIDATION
User feedback
Out of the 13 users that tested the final prototype, 11 would download the app and use it when they encounter a problem. The other 2 both stated that they are just not that interested in reporting problems in the first place.
All users stated that they were happy there was a suggestion feature on the app as well. This is something the other apps did not have.
Only 7 users would consider creating an account for this app.
The 6 users that did not want to create an account all said they were happy the app was usable without an account.
The 7 users who would create an account stated the main reason was the option to follow up on the problems they sent in.