KATOEN NATIE

CHALLENGE

A whole new system

We designed an entirely new internal applications ecosystem. Spanning tools used by 29.000 employees worldwide. 

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This was created by multiple development teams, the biggest challenges here lay in inconsistency and communications between different teams. 

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The users were also not anxious to switch to a new system. So I created a change management strategy.  

PROCESS

Let move up!

I positioned design as a central team between the different development teams. 

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By implementing a design process I managed to assist the teams in streamlining their work and processes. 

Also, assisted the different teams in creating features that best fit the need of their user and the business. 

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Designing for business is very different and requires a daring approach to the traditional UX design guidelines. 

You'll be faced with problems like never before ex: How do you display 12 columns in a table where every piece of information is equally important? 

STRATEGY

Drive the change

I created an extensive strategy on user onboarding. Validated through and for users. 

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We did this through a series of workshops where determined all the touchpoints a user goes through during onboarding.